Support

Help with the Win1x2 app and website.

Last updated: October 5, 2026

Contact us

Email support@win1x2.app. Please include your device model, iOS version and the app version (shown in the App Store listing), plus a short description of the problem. Screenshots help.

Subscriptions

How do I cancel my subscription?

Subscriptions are managed by Apple. Open iOS Settings, tap your name, then Subscriptions, choose Win1x2 and tap Cancel Subscription. Deleting the app does not cancel it. Apple’s instructions

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

I paid but premium is not active

Open the subscription screen in the app and tap “Restore Purchase”. Make sure you are signed in with the Apple ID that made the purchase.

Notifications

I am not getting notifications

Update to the latest version of the app from the App Store.
Check that the notifications switch in the app’s menu is on.
Check iOS Settings → Notifications → Win1x2 and allow notifications.
Make sure a Focus mode or Do Not Disturb is not silencing them.

How do I turn notifications off?

Use the notifications switch in the app’s menu, or turn them off in iOS Settings → Notifications.

Ads and privacy

How do I remove ads?

A premium subscription removes all ads.

How do I stop personalised ads?

Open iOS Settings → Privacy & Security → Tracking and switch off Win1x2.

How do I delete my data?

Email support@win1x2.app and ask for your data to be deleted. See our Privacy Policy for what we hold.